As BrightWork is built on the Microsoft Power Platform, a highly configurable and customizable platform, customers have the option to choose either configuration or customization (or both) to deliver on project management requirements. Configuration primarily refers to changes to environment settings (e.g., applying user security roles), as well as creating and updating templates and reports. Customization primarily refers to any change to a solution object that can be moved within a custom solution to another Power Platform environment. These changes are typically done in the Make area of Power Apps.
We recommend those new to BrightWork 365 work alongside a BrightWork Customer Success Partner to customize BrightWork 365. See the Deployment section of this knowledge base for more information.