Is it possible to get pre-install assistance from BrightWork?
Yes, we strongly recommend working alongside the BrightWork Support team to initiate the pre-install process, as this will ensure proper procedures are followed; this service is included as part of the BrightWork 365 Start Service. Customers are encouraged to schedule a pre-install technical call using this link: https://calendly.com/d/ckvb-zsc-sz7/bw365-pre-install-call.
How many Power Platform environments should be created prior to installing BrightWork 365?
Prior to the installation of BrightWork 365, create three Power Platform environments with Dataverse data stores: two Sandbox environments (see Sandbox environments - Power Platform | Microsoft Learn), and one Production environment; BrightWork will eventually be installed into each of these three environments.
See Pre-Install Power Platform Environment Instructions for details.
What are the end user BrightWork 365 license requirements?
See BrightWork 365 license requirements for details.
What are the end user Microsoft license requirements?
See Microsoft license requirements for details.
Which Microsoft license must the BrightWork 365 installation user have?
The BrightWork 365 installation user must have a Power Apps Premium (Power Apps per user) license. Do not proceed with the installation if the installation user does not have this license.
Broken Connections
Occasionally flows will fail due to connector issues. One source of this is lack of use, with the timeframe likely depending on the service being connected to.
To resolve these issues the install user should go to https://make.powerapps.com/ for the environment and click Connections on the nav - the broken connections will be displayed. Click Reconnect to repair. If the install user is not available, a Sys Amin user will have to go into the Default Solution, click Connection References, and create a new connection reference for the relevant connection.
Flow Failures
If you suspect that a Cloud flow has failed, e.g., notification emails have not been received, and you've already checked for broken connections as detailed above, follow these steps to check for flow failures:
- Go to https://make.powerapps.com.
- Select the relevant BrightWork 365 environment.
- Click Solutions > Managed.
- Select the BrightWork 365 solution.
- On the left nav select Objects > Cloud flows.
- Select whichever flow is most likely to be related to the issue based on the issue symptom. For example, if a status report email failed to send, check the Cloud flow "Create Status Report".
- In the 28-day run history section of the screen select any flows that have a Failed status.
- Copy all failure details and send to support365@brightwork.com.