Articles
BrightWork 365 Customer Success Partners
Who is a Customer Success Partner? A BrightWork Customer Success Partner is your dedicated BrightWork team member with rich expertise in project management processes, best practices, and templates that leverage Microsoft 365. They will assist an...
BrightWork 365 Solution Services
In addition to the Support service and Project Management Success Review (see agenda below) that are part of the BrightWork 365 subscription, the following solution services are designed to help you get immediate value from BrightWork 3...
3D (Design, Deliver, Deploy) Methodology
The Start Service uses the BrightWork implementation process called 3D (Design, Deliver, Deploy). 3D is a clear, transparent, and practical change management process focused on the project management needs of your group. We work with you eve...
3D Deployment Process Deep Dive
Introduction Introductory Call Agenda Introductions. Review the meeting agenda and objectives. Review Desired Outcomes and Value Expected. Go over the BrightWork 3D deployment process. Start the Design stage (optional). Introduce the Por...
Customer Success Training Syllabus
This article applies to BrightWork 365 v1.6 and later. For earlier versions see this article . This role-based training content is used by our BrightWork Customer Success Partners as part of BrightWork 365 Service Offerings . This sample cont...
Add a BrightWork Customer Success Local User
In order to collaboratively work on customizations together with BrightWork, you will need to add a BrightWork Customer Success local user to your Microsoft 365 tenant and Power Platform development environment: Navigate to the Microsoft 365 Ad...